30-day request window
The published USA Geeks policy allows refund requests within 30 days of project completion or service delivery when the eligibility terms are met.
Business policy information
Refund Policy
Review USA Geeks LLC refund eligibility, exclusions, request timing, and the review process.
Policy details
Eligibility
Requests must be submitted in writing within 30 days. The service must not have been fully delivered and accepted. Approved refunds go to the original payment method.
Exclusions
The published policy excludes accepted and deployed custom software or mobile applications, hardware, third-party licenses, one-time consulting calls, digital products, projects at least 50% complete, and services where significant work has already been performed.
How to request a refund
Email usaageeksllc@gmail.com with your invoice or order number and a brief explanation. Requests are reviewed within 48 hours, and approved refunds are processed in 5–10 business days under the published policy.
Fees and review
Non-refundable processing fees and third-party costs may be deducted. USA Geeks reserves the right to deny requests that do not meet the policy terms. Read your individual service agreement as well as this policy.
Contact
usaageeksllc@gmail.com · +1 (866) 870-0420
129 Fallen Leaf Ln, Westlake Village, CA 91361, United States.
Practical guidance
Keep the records needed for a refund question
A clear service record helps when discussing eligibility. Retain the quote, invoice, service date, and a brief account of the concern. The refund window, exclusions, and processing terms remain set out in the policy below.
- Identify the service and invoice in your written request.
- Explain what was agreed and what concern remains.
- Review the exclusions and your individual agreement before requesting a refund.
Useful checks before you contact us
Review before sharing information
Read the relevant policy before sending a request or authorizing service.
Keep your service records
Retain the agreed scope, receipt, and dates for questions about a service.
Contact us with questions
Use the business email or phone for clarification about the published terms.